Returns, Refunds & Replacement Policy

Last updated: [Administrator: insert last-updated date]

We want you to be happy with your Vanbrera purchase. This policy explains how returns, refunds, and replacements work.

1. Reporting an Issue

If your item arrives damaged, incorrect, or missing, please open a support ticket through the Support Center as soon as possible and include a photo if applicable. [Administrator: insert any time limit for reporting issues.]

2. Damaged or Incorrect Items

If we made an error or your item arrived damaged, we will work with you to provide a replacement or refund. [Administrator: insert specific remedy terms and any conditions.]

3. Personalized and Custom Items

Because personalized and custom items are made to your specifications, they generally cannot be returned unless there is an error on our part. Please review all personalization details carefully before ordering.

4. Non-Custom Items

[Administrator: insert return eligibility, timeframes, and condition requirements for non-custom items, if applicable.]

5. Refunds

Approved refunds [Administrator: insert refund method and processing time, e.g., original payment method or points credit]. Points used for a redeemed item will be returned to your account where applicable.

6. Replacements

We may offer a replacement at our discretion when an item is damaged, defective, or incorrect. [Administrator: insert any conditions or limitations on replacements.]

7. How to Start a Return or Replacement

Open a support ticket under "Return or Replacement" and include your order information. We will guide you through the next steps.

8. Shipping for Returns

[Administrator: insert who pays return shipping and any instructions for returning items.]

9. Weather and Delays

Weather and lightning closures may delay processing of returns and replacements. We appreciate your patience during these events.