Custom & Personalized Product Policy

Last updated: [Administrator: insert last-updated date]

1. Personalization Accuracy

You are responsible for the accuracy of any text, names, dates, or other details you provide for personalization. Please review your order carefully before submitting, because custom items may be produced exactly as entered.

2. Proofs and Approvals

[Administrator: insert whether proofs are provided and any approval process.]

3. Customer-Provided Content

When you provide photographs, artwork, designs, or files, you confirm you own or have permission to use them. You are responsible for the legality and accuracy of that content. We may decline content that is unlawful, infringing, or inappropriate.

4. Production Variation

Handmade, engraved, and 3D-printed items may have slight variations in color, texture, or finish. These are normal and part of the handmade character of the product.

5. Production Times

Custom items may take longer to produce than ready-made items. We will confirm timing in your support thread. Weather and lightning closures may delay production.

6. Returns on Custom Items

Custom and personalized items generally cannot be returned unless there is an error on our part. See our Returns/Refunds/Replacement Policy.

7. Design Limitations

Some designs may not be possible due to material, size, or equipment limits. [Administrator: insert any specific design limitations if applicable.] We will let you know if a requested design cannot be produced and offer alternatives when possible.

8. Safety

Custom items are intended for the use described in our Product Care & Safety Information. [Administrator: insert any product-specific safety notes if applicable.]